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Call 111 - When it is less urgent than 999

Opening Hours

We are open Monday to Friday 8.00am - 6.30pm.

Patients can speak to a receptionist  in these hours of operation.

Due to the current high demand and patient feedback we have updated our phone lines.

To book an appointment please press 1   between 8am & 6.30pm.
Medication queries please press 2     between 10am - 12pm & 3.30pm - 4.30pm
Test results please press 3   between 11am -12pm & 5pm - 6pm.
Referral please press 4     between 11am - 12pm and 4pm - 5pm
Medical reports press 5    between 11am - 12pm


PRACTICE CLOSURE DATES: As part of the West Essex Clinical Commissioning group the practice will be closed for staff training along with all GP Practices in the local area. The closure dates can be found on the practice News List.


EVENING & WEEKEND APPOINTMENT: You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to . If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3


OUT OF HOURS / NHS 111: In the case of urgent need when the practice is closed you can call NHS 111 on 111Your needs will be assessed and advice offered or arrangements made for you to see a doctor. Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.


Call 999 in an emergency for the following symptoms:
  • Crushing chest pain or tightness
  • Severe difficulty in breathing
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness or numbness on one side your body
  • Heavy bleeding that won't stop
  • Severe Injuries
  • Feeling suicidal, wanting harm yourself or others



Patients’ not attending is becoming a chronic problem!
In February 2020 164 appointment slots were wasted due to patients not attending.
If you received a text to remind you of your appointment and you can no longer attend please reply to the text to cancel the appointment.
Please cancel your appointments if no longer required, someone else could use the appointment.

Reception Times

  • Monday08:00 - 12:59, 13:00 - 18:30
  • Tuesday08:00 - 12:59, 13:00 - 18:30
  • Wednesday08:00 - 12:59, 13:00 - 18:30
  • Thursday08:00 - 12:59, 13:00 - 18:30
  • Friday08:00 - 12:59, 13:00 - 18:30
  • SaturdayClosed
  • SundayClosed
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