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Call 111 - When it is less urgent than 999
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Opening Hours

 We are open Monday to Friday 8.00am - 6.30pm.

Patients can speak to a receptionist  from 8.00am until 6.30pm.

Due to the current high demand and patient feedback we have updated our phone lines.

To book a same day appointment please press 1 between

8-10am and 2-4pm.

To book routine appontments and general queries press option 1 between 10am - 2pm

Medication queries please press 2 between

10-11am and 4-5pm

For test results please press 3 between

11am -12pm and 5-6pm.

For referral queries please press 4 between

11am-12pm and 4-5pm

For medical reports press 5 between

11am -12pm .

All other queries and routine appointments please call between 10am -2pm and after 4pm, and press option 1.

Practice closure date.

As part of the West Essex Clinical Commissioning group the practice will be closed for staff training along with all GP Practices in the local area.

Dates to follow.

Evening and Weekends appointments - provided by Herts Urgent Care

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to

https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3

 

Out of Hours NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 on 111.

Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

WONDERING WHY YOU HAVE TO WAIT LONGER FOR ROUTINE APPOINTMENTS?

Patients’ not attending is becoming a chronic problem!

In February 2020 164 appointment slots were wasted due to patients not attending.

If you received a text to remind you of your appointment and you can no longer attend please reply to the text to cancel the appointment.

Please cancel your appointments if no longer required, someone else could use the appointment.

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